How long will the carpet take to dry?
The carpet only takes 2-6 hrs to dry; it depends on the temperature both inside and outside. If it’s hot outside, then opening the windows will facilitate a quicker drying time. If it is cold and rainy outside, crack open windows and turn the heater between 75-80 degrees. The carpets will dry just as quickly.

What types of cleaning process do you clean with?
We steam clean carpets. We have high-powered truck-mounted equipment where we bring hoses in from outside. We also have the capability to perform a dual-cleaning process. We recommend dual-cleaning when carpets are heavily soiled. For this method we spray the carpet, bring in a machine with a thick brush, and scrub the carpet. Then we go back through and steam clean the carpet to remove the dirt.

How many times should we clean our carpet each year?
This depends on the level of foot traffic in your home, but we generally recommend twice a year. The cleaning frequency does not damage the carpet. If you have minimal foot traffic, then once would likely be sufficient, but we don't recommend waiting longer than that. The dirt inside your carpet will actually wear the carpet fibers down, creating a gray area that cannot  be removed.

What kind of chemicals do you clean with?
We only clean with biodegradable chemicals. Based on our experience, we cannot complete a comprehensive clean with only one or two types of chemicals; different stains require different chemicals for the most effective removal. 

Do you give a guarantee with your cleaning?
Yes! We offer a 30-day guarantee for our work.  However, if one of our technicians comes to your home, inspects the job, and recommends something that you decide you don’t want, then we will have you sign a record indicating that our work is not guaranteed. Otherwise, our work will be covered under our standard 30-day guarantee.  

Does scotch guard really work?
Yes! But you have to work with it. Scotch guard essentially "protects" your carpet for between five and 10 minutes, which should give you sufficient time to get a damp cloth and begin the cleaning process. As soon as you return with a damp cloth, blot the spot. DO NOT RUB THE SPOT INTO CARPET. Then take a dry towel and continue to blot the spot until area is dry. This will prevent dirt in the air accumulating on the damp carpet.

How often should I vacuum my carpet?
If you have time, vacuum every day, but we recommend at least three times each week. Even though you cannot see it, a layer of dirt will continue to accumulate on your carpet. In addition, if your vacuum includes a bag, check it regularly. It can fill up more quickly than you might realize..

 
I hope that I have answered most of your questions. All of our service personnel are certified and would be willing to answer any further questions should you decide to use our company.